Virtual Medical Office Services for Healthcare Administrative Support
Our customized virtual solutions help medical practices, hospitals, and health systems streamline administrative tasks, improve patient care, boost revenue and enhance overall efficiency.
End-To-End Virtual Front And Back Office Support
ScribeEMR understands the challenges healthcare providers face managing administrative tasks while delivering high quality patient care. Our wide range of Virtual Medical Office Services (VMOS), are scalable to meet the needs of any size medical practice, hospital or health system, enables clinical staff to focus on what they do best – providing exceptional patient care.
Virtual Medical Office Services Ease Administrative Burdens
Our highly-trained VMOS teams provide a wide range of administrative medical office support services to optimize medical office management and boost revenue.
Medical Call Center Services
- Our skilled virtual Patient Service Representative (PSR)/Customer Service Representative (CSR) handle both inbound and outbound calls, managing appointment scheduling, general patient questions, insurance questions, and overall support.
- With extensive training in healthcare communication, our representatives are adept at understanding patient needs and hospital/clinic procedures.
- We emphasize empathy in every interaction, ensuring patients feel valued and supported. By integrating seamlessly with your systems, we enhance patient satisfaction and reflect your hospital’s dedication to excellence.
Patient Registration
- Our team helps register new patients by gathering demographic and insurance information, and maintaining updated records to ensure a smooth, consistently welcoming experience.
Continuity of Care Follow-Up
- Our virtual team is fully knowledgeable about federal regulations and protocols for emergency department and transition of care follow-up.
- We proactively reach out to patients after ED or hospital visits to schedule follow up appointments, ensure continuity of care, reduce readmissions and enhance patient satisfaction.
Efficient Call Center
Contact Services
- Our professional VMOS team can handle incoming and outgoing calls, answer patient inquiries, respond to voicemails, and offer chat support to stay responsive to patient needs.
- Our secure communications protocols guarantee HIPAA-compliant calling, text messaging, and voicemails.
Paper Chart Transcription
- We transcribe paper charts into a digital format to make them more accessible, improve medical chart organization and reduce physical storage requirements.
Medical Records/Fax/Documentation management
- We recognize the high volume of faxes that healthcare facilities handle.
- Our skilled virtual staff ensures that each incoming fax is accurately labeled, directed to the right person for review and signature, faxed back to the sender if necessary, and properly filed under the correct folder and patient’s chart.
Insurance Verification
Prior Authorization
- We recognize the time-consuming authorization process, administrative challenges, frequent denials, and varying requirements for prior authorizations.
- Our virtual team excels in handling these authorizations by processing requests and collaborating with insurance payers to secure approvals for treatments, tests, medications, and specialty consultations.
- We monitor requests closely and provide timely updates to ensure efficient management. This approach streamlines patient care and reduces administrative burdens.
Patient Co-Payment
Reconciliation Service
- Our team assists with reconciling patient co-payments, ensuring accurate billing and collection, and reducing financial discrepancies.
Chart Prepping
- Our Chart Prepping services are designed to ensure that healthcare providers have all the necessary information readily available for each patient visit.
- We meticulously organize and prepare patient charts by assembling the latest test results, imaging studies, and medical records, and highlighting critical information that may need attention during the appointment.
- This preparation allows providers to focus on delivering high-quality care without delays. By streamlining the chart preparation process, we enhance the efficiency of patient encounters, reduce the risk of oversight, and contribute to improved health outcomes.
Referral Coordination
- Our highly qualified Referral Coordinators expertly manage all aspects of referrals initiated by physicians.
- They coordinate specialty referrals by collaborating closely with referring providers, specialists, healthcare facilities, patients, and families.
- They manage the authorization process, proactively follow up with specialist offices, and ensure that all necessary information is exchanged and processed, guaranteeing that each patient’s referral is managed seamlessly.
Surgical Scheduling
- Our Surgical Scheduling services are designed to streamline the process of coordinating surgical procedures, ensuring that every detail is managed efficiently and accurately.
- We work closely with patients to schedule surgery dates, confirm preoperative requirements, and coordinate with surgical teams, anesthesiologists, and facilities.
- This includes verifying insurance authorizations, arranging necessary pre-surgery tests, and ensuring all documentation is complete and accessible.
- By handling these critical steps, we reduce the risk of delays, minimize administrative burdens, and allow surgical teams to focus on providing exceptional care.
- Our approach enhances the overall surgical experience for patients and supports optimal surgical outcomes.
Previsit Planning
- Our Previsit Planning, popularly knows as Chart Checking services are designed to optimize the patient visit experience by ensuring that all necessary information and test reports are completed before the appointment.
- We coordinate with patients to ensure that required tests are done and work closely with imaging and lab facilities to obtain and update reports in the patient’s chart.
- This proactive approach helps to minimize delays, ensures that all necessary documentation is available, and allows providers to focus on delivering quality care during the visit.
- By streamlining these pre-appointment processes, we enhance the efficiency of patient encounters and contribute to better health outcomes.
VMOS Benefits
More Time For Patient Care
Our VMOS team can reduce administrative constraints by 30%, which allows clinical staff to provide more, higher quality care to their patients.
Significant Cost Savings
Implementing a VMOS program can save up to 25% of the cost of hiring in-house staff.
Rapid Scalability
Outsourcing administrative tasks enables medical organizations to scale up rapidly with a cost-effective pricing model.
Increased Coverage
VMOS teams offer nearly 100% coverage, even in the face of industry staffing shortages.
Improved Patient Satisfaction
94% of patients report being satisfied with the support they receive from our dedicated VMOS specialists, which leads to better patient outcomes.
TESTIMONIALS
"Mansoor is doing great, His work ethic and attention to detail remains outstanding. We appreciate all that he does. He is flexible and when asked to complete tasks in an expedited manner, he does so without hesitation. He has learned to prioritize tasks allowing the practice to flow and allowing us the ability to take a step back and having confidence that the work is being completed without additional supervision on our side"
Fax management, Prior authorization, Insurance verification
"Everything is looking great!! We’re getting closer to being ready to bring in the 3 additional ScribeEMR teammates."
Referral Coordination and document/fax management
"Fabulous! Agents are patient, they let the pt know when its not in their control and pass the message promptly. "Yes! Thank you for being so diligent. Your dedication and commitment to excellence and immediate communication and feedback.""
Call Center Services
"Good Afternoon. As far I see everything is going well. Questions and corrections are being asked and received. Production on the three sites are improved."
"Deepak has been doing a great job, and communicating authorizations thru telephone encounters. Per our billing company, we have not had any procedures done that were unable to bill for not having codes authorized. Your constant communication and easy access are appreciated. All staff from ScribeEMR that are part of our team are dedicated to answering in a timely manner and solving whatever issues arise."
Prior Authorization
"As a practitioner dedicated to the well-being of my patients, I have always prioritized maintaining meticulous records of our conversations and treatments. With ScribeEMR's ScribeRYTE AI documentation solution, I have found a reliable partner in this endeavor. This service’s advanced AI captures every subtlety of my interactions with patients, creating detailed documentation that is essential for continuity of care. Additionally, the clinical notes are seamlessly uploaded to the EMR, ensuring all information is readily available and secure. What’s particularly impressive is the human touch—the scribe team diligently polishes each document, delivering a faultless and comprehensive note instantly. This combination of efficiency and accuracy has enhanced my productivity, allowing me to focus more on patient care rather than paperwork. I commend ScribeEMR for their exceptional technology that aligns impeccably with the needs of healthcare professionals. I highly recommend ScribeEMR’s ScribeRYTE AI Solution to my fellow providers seeking to improve their clinical documentation and patient engagement."
Family Medicine
"My scribe, Razal, does a great job! The quality of his documentation is excellent. He is always online before me, has charts prepped for the day, and completes charting of patient visits rapidly. I used to spend 4-8 hours a week on documentation. Now, with a scribe, I've got documentation time down to as little as one hour and can see more patients."
DO, MPH (Pediatrician) | Albany Area Primary Health Care
"I'm very satisfied with my scribe's performance. She has helped me increase the number of patients I see each day, up to 25, which is a significant increase. Having a scribe also takes tasks off my plate like sending print commands for prescription glasses."
OD | Children's Eye Physicians, Colorado
"The scribing program has changed my life and I love-love-love it. I wish somebody had suggested this to me earlier because now I am able to enjoy my weekends. My scribe, Damanpreet, is amazing, we gel well, and the work is seamless. I am literally closing my charts by just looking at them and my edit rate is nominal."
MD | Women's Care Florida, LLC
"I was writing notes until at least 2 AM every clinic day until I found ScribeEMR. Now I have time to lead a more normal life, and have less pressure from accumulating notes. The scribes I have worked with have been top-notch, and it is easy to work with ScribeEMR's system. I recommend this virtual scribe service for any practitioner who wants to enjoy their professional and personal life more."
MD | OBSTETRICS AND GYNECOLOGY, OKLAHOMA CITY, OKLAHOMA
"Working with a scribe has revolutionized my practice. I am able to see 25% more patients per day, and when I leave for the night my charts are completely closed 95% of the time. This has allowed me to reclaim my evenings for myself and spend more time with my family, instead of logging in and charting after work. I love working with a scribe and I don’t think I’ll ever go back!"
FAMILY MEDICINE | REDDING FAMILY MEDICINE, REDDING, CALIFORNIA.
"I am so happy with my ScribeEMR scribe. It is so nice to be able to sit face to–face with my patients and not worry about taking down all the details. My patients especially like having my attention and not having another person in the room, making them feel awkward. I am getting many more of my charts done by the end of the day, and my scribe is very helpful ─ reminding me of things, finding addresses and ICD-10 codes, and correcting my spelling! I have found a great match and I am looking forward to having a long-term relationship working together."
FAMILY MEDICINE | JERSEY COMMUNITY HOSPITAL, ILLINOIS
"ScribeEMR’s Virtual Medical Scribing service has facilitated my professional life considerably. My scribe has been instrumental in charting all my clinical encounters during the patient visit, so I can offer 100% attention to my patient. Working in OB/GYN is challenging enough from a clinical perspective, so having to do non-clinical tasks can make it even more daunting. I am so fortunate to use their services, and I encourage all providers to do the same."
OB/GYN | DR. MONTANARELLA & ASSOCIATES, PENNSYLVANIA
"Reduced chart work, a more focused mind, greater patient satisfaction and being home at a reasonable time : these are just some of the many benefits of using ScribeEMR’s virtual scribing services. I am also able to see more patients without compromising quality of care. I would highly recommend ScribeEMR to other providers because this company genuinely seeks to improve physicians’ lives, and ultimately, patient care."
INTERNAL MEDICINE | LOWELL GENERAL HOSPITAL, MASSACHUSETTS
"I am amazed at how quickly the providers are now closing charts. Last week, they were able to successfully lock 99% of their encounters in a timely fashion. This is a first for our organization and it is directly related to ScribeEMR’s ability to assist our once struggling providers."
CHIEF STRATEGY OFFICER | LANGLEY HEALTH (FQHC)
"I am very satisfied with ScribeEMR. As someone who has been involved in patient care for many years, I know the challenges of clinical documentation. With ScribeEMR, I do not need to worry about spending any time looking through a patient’s chart. I can give my sole attention to that person, where it truly belongs. And I am able to spend more quality time with my family."
MD, ORTHOPEDIC SURGEON | TENNESSEE ORTHOPAEDIC CLINICS
"“We are thrilled with the quality of our ScribeEMR scribe and the service the team provides. We can now treat up to 50% more patients per day, which adds up to 60 more patients per week (based on 4 clinic days) and 240 more patient visits per month.”"
COO | MANAGING CO-FOUNDER NEW ORLEANS PODIATRY ASSOCIATES
"Overall, I am very impressed by my scribe’s performance. She handles chart prepping and checks information on the patient’s chart, so that when I walk into the room, the HPI section is already filled out with a small review of the prior visit issues and plan. Most importantly, the high-quality notes are done in real time, finished by end of the day, and locked quickly, allowing me to increase my billing."
MD | OBSTETRICS AND GYNECOLOGY WOMEN'S CARE FLORIDA, LLC
"My ScribeEMR remote scribe is well trained on our eCW EMR, types 80 words per minute, and makes sure everything is covered. I’m getting a lot more sleep now that my scribe is making practicing medicine less stressful, more efficient, and more enjoyable."
INTERNAL MEDICINE | FIRST CHOICE PRIMARY CARE, WARNER ROBINS, GEORGIA
"I can’t think of a better solution than outsourcing scribe services to your firm. It keeps our physicians super efficient. ScribeEMR people are strong, professional, and have taken scribe services to a whole different level."
CMPE | V.P. PHYSICIAN SERVICE | JERSEY COMMUNITY HEALTH, ILLINOIS
"My scribe, Jaya, is a wonderful asset to my practice. She is thorough, takes excellent notes, asks intuitive questions, turns complex patient histories into free-flowing narratives, and completes documentation in a timely manner. She is also receptive to feedback, integrates changes readily, and is always up for the next task, which allows me to focus more time on direct patient care."
DNP | FAMILY MEDICINE | CRAWFORD COUNTY MEMORIAL HOSPITAL, IOWA
"ScribeEMR has exceeded our expectations. Our providers have enjoyed and appreciated the addition to their team, and the company’s flexibility is unmatched."
VP-PROFESSIONAL SERVICES | WABASH GENERAL HOSPITAL, ILLINOIS